Settings — Developers

#Open API keys

Click the API keys tab, then Create key (top right).

#Pick the type

Regular API key is private, for your server. Storefront key is public, for checkout embedded in your website. Click Generate on the key type you need; this creates the key.

#Copy it now

Copy your key now shows the full key once. Store it in your password manager or your developer's secrets, then click Done.

#Open the row menu

Click ⋮ on the key: Rename (type the new name, then click Rename key), Regenerate (new value; the old one stops working) or Revoke (stops it for good).

#Allow your websites

For a storefront key, Edit origins opens Edit allowed origins. Type every website address allowed to embed checkout in Allowed origins, comma separated, such as https://www.yourbrand.com, https://shop.yourbrand.com, then click Save origins.

#Add an endpoint

On the Webhooks tab, click Add endpoint. Fill Name and URL (HTTPS and reachable from the internet). Leave Enabled on.

#Choose events

Choose All events to include every event, including future additions. Choose Selected events to tick groups such as orders or prescriptions.

The lab group includes:

• Lab issue flagged — a lab order needs staff attention.
• Lab issue acknowledged — staff acknowledge an open lab issue.
• Lab issue resolved — a lab issue is closed.

#Filter dashboard events

When All events or any dashboard event is selected, two optional fields appear: Dashboard section keys (for example welcome-kit, refill-reminder) and Interaction names (for example goal_selected, open_form). They limit dashboard events sent to this endpoint.

#Create it

Click Create endpoint, then copy the Signing secret; your developer uses it to check each delivery came from GEN Health.

#Test it

Row menu ⋮ → Send ping. The Webhook simulator below the list sends a signed sample of any event.

#Open Request Log

It lists recent API calls, webhook deliveries and Hosted Checkout payment failures. Filter by Type and Status, then click a row to see the request and response.

#See the trend

Analytics shows Requests, Success rate, Avg duration and webhooks delivered or failed, from the latest 200 log entries.

#Test mode: no real charges

Your payment processor is None (Settings → Payments, tile Test mode — no real charges). Checkout says This checkout is in test mode. No live payment will be processed. and orders are marked paid with no charge. It changes payment only.

#Sandbox mode: nothing goes to pharmacies or labs

Your primary provider network or GEN Health enables sandbox mode for the whole account. The left menu shows SANDBOX MODE.

• Orders, forms and visits work, including orders created through the API.
• Prescriptions are not sent to the pharmacy. Lab orders are not sent to the lab.
• Webhooks, patient emails and texts still go out. A connected payment processor still charges cards.

#Go live

Click SANDBOX MODE → Request go-live. Your provider network approves it. Approval deletes the orders, visits and lab orders placed in sandbox mode, paid ones included, so there's nothing to cancel.

#Open Documentation

Click Documentation (top right). A new tab opens with V2 API, V2 Guide, V1 API, Webhooks, Hosted Checkout and Patient Migration. Send that link to your developer.