Setup and catalog
Formulary
Pair products with the exact pharmacy medications providers can prescribe, and review medication costs.
Questions people ask
What is the difference between the formulary and clicking pair?
Formulary is the pharmacies' medication list. Pairing links one of your products to the medications providers may send for it.
How does GEN choose among multiple paired items?
It doesn't. Every paired medication that ships to the patient's state is offered, and the provider picks. Tell your network your preference if you have one.
Is the Formulary price what the patient pays?
No. It's your cost; the patient pays the Price you set on the product.
I can't do pairings for products created by us.
Correct: only network products can be paired. Duplicate the network product and rename it instead.
Where to find it
Sidebar → Formulary (/formulary). You can also open a product’s pairing control from Products.
Access: Client Admin changes pairings. Client Staff can view and export. Enable a pharmacy in Integrations before using its formulary.
What you can do here
- Pair a product with its medications
- Pair a medication with your products
- Cover every state you sell in
- Check what a medication costs you
- Hide medications you'll never use
- Set default directions (sig)
- Add a pharmacy medication of your own
Pair a product with its medications
Use this when a product shows Needs pairing, or you're setting one up.
Open the pairing sheet
Left menu → Products. In the Paired formulary column, click the product's pill (Needs pairing or N medications).
Narrow the list
In Paired formulary for the product, search, or filter by Pharmacy, Form and Strength.
Tick the medications
Tick every medication and strength providers may send for this product, from each pharmacy you want to use. Changes save as you tick; close the sheet when done.
Check the result: the pill reads 1 medication or N medications.
Access: Client Admin. Only products that come from your provider network can be paired; your own direct-sale items show Client-owned.
Pair a medication with your products
Use this to work through a pharmacy's catalog.
Show what's left
Click a pharmacy pill (for example Valiant) and set All Pairings to Unpaired.
Open the row
Click No pairings in the Paired products column.
Tick the products
In Paired products, tick each product this medication serves, then click Done.
Check the result: the cell reads 1 product or N products.
Access: Client Admin.
Cover every state you sell in
Use this when a provider says Prescribe is greyed out, or an order is held because of the patient's state.
Find the gaps
On Products, set the Formulary filter to Partial state coverage, then hover a product's pill: it lists the Missing states.
Add a pharmacy that ships there
Open the pill and also tick the same medication from a pharmacy that ships to those states. Integrations shows each pharmacy's coverage, such as 49/50 states.
Check the result: the product leaves the Partial state coverage filter.
Access: Client Admin.
How routing works: pairings are your preferred options, not a fixed route. At prescribing, the provider only sees paired medications that ship to the patient's state and picks one; there is no automatic priority. If none ship there, the provider sees This medication does not ship to the state and can't send.
Check what a medication costs you
Use this before you set a product's price.
Find it
Search Search medications or SKU…, or filter by Price range, Strength or Package size.
Read the row
Price is the pharmacy's charge to you, Shipping its shipping, Total both. Export CSV downloads the list.
Check the result: you have the Total to build the patient price on Products. Total reads Est. with a figure when it comes from the list price because your account price is unavailable, and excl. shipping when shipping isn't included. Where no price shows, the cell reads Price unavailable, Not in catalog or Price not set. While prices load, a row shows Loading price. If a pharmacy's prices can't be fetched, a warning icon appears beside its name on each row (Pricing couldn't load for that pharmacy) and a banner above the table lists the pharmacies: Reopen the formulary to retry.In a pairing sheet, click a medication's price to open its Price breakdown: unit price, Quantity, Medication, Shipping and Total.
Access: Client Admin and Client Staff.
Hide medications you'll never use
Use this to shorten a long pharmacy catalog.
Hide
Click Hide at the end of the row (Hide this medication from the formulary), or tick rows and hide them together.
Bring back
Click Show hidden (N) above the table.
Check the result: the row leaves the list and Show hidden (N) appears.
Access: Client Admin.
Set default directions (sig)
Use this so prescriptions start with the right directions, quantity and days supply.
Open it
Click Directions on the row. The Medication directions sheet opens.
Fill and save
Fill Directions, Dispense qty and Days supply, then Save (or Save & next).
Check the result: the Directions filter counts it under Directions set. Providers can still edit them. Where you saved your own value over your network's, the sheet offers to clear it; confirming Clear your saved value? removes yours and your network's value applies again. If the clear fails, the sheet reads Unable to clear your saved value. Try again.
Access: Client Admin.
Add a pharmacy medication of your own
Use this when you hold your own credentials with a pharmacy and need a medication its catalog doesn't list. The button shows only when one of your pharmacies accepts it.
Open the form
Click Add pharmacy medication above the table. The Add pharmacy medication dialog opens.
Choose the pharmacy
Pick it under Choose a pharmacy. The fields that pharmacy requires appear under Medication; copy each value from the pharmacy's price list.
Set prescribing defaults
Under Prescribing defaults, fill Directions (required), Dispense qty, Days supply and Refills. Providers see them prefilled and can edit them on each prescription. Then save.
Check the result: the medication is in the table with an Added by your organization badge. Providers can prescribe it right away.
Access: Client Admin. To change one later, click its pencil (Edit medication details) to open Edit pharmacy medication. Switch Available to prescribe off to retire it: Inactive medications stay on past prescriptions but leave the pickers. A medication your network added shows Added by network and its pencil reads Managed by your provider network.
Duplicate or delete a medication copy
Use this to make an editable copy of a medication, or to remove a copy you no longer need.
Duplicate
Click Duplicate on the row. In the Duplicate medication dialog choose Dosing copy, Pharmacy copy or Custom copy. A custom copy is not sent through OnlyScripts; providers prescribe it manually.
Delete
- Click Delete on the copy’s row or in its Medication directions sheet.
- Read the dialog’s paired products. Check which would have no medication at this pharmacy.
- Type the medication name, then click Delete medication.
Check the result: the row leaves the table. Its pairings, send timing, and settings are removed. Past prescriptions keep their record. Open orders for the paired products can display differently to patients.
Access: Client Admin. Only copies your organization made can be deleted.
Statuses you'll see here
| Status | What it means | Who acts next | What you do |
|---|---|---|---|
| No pairings | No product uses this medication | You | Pair it, or hide it |
| Needs pairing (Products) | Product can be paired but isn't | You | Pair it |
| No pharmacy (Products) | No formulary pharmacy is enabled | You | Enable one on Integrations |
| Unavailable / Inactive pharmacy | The pharmacy dropped the item, or is switched off | You | Pair another medication |
What can go wrong
| What you see | Why | Fix |
|---|---|---|
| prescription drafts are waiting for a provider when you delete a medication | A draft prescription still uses it. | Ask the prescriber to finalize or cancel the draft, then delete again. |
| Unable to check what this delete changes | The check of what the delete affects failed. | Click Check again. |
| Provider says Prescribe is light blue or greyed out | No paired medication ships to the patient's state. | Cover that state, then ask the provider to retry. |
| Messages → Notifications: isn't paired with a medication and pharmacy or can't ship … to a state | The order is held before review. | Click Pair medication, fix the pairing, then Check again. |
| No Paired formulary column on Products | It hides on narrow windows. | Widen the window to at least 1024 px, or scroll the table sideways. |
| Unable to export the complete formulary. Please try again. | The full list couldn't be fetched for Export CSV. | Click Export CSV again. |
| Only a few medications, where you expect hundreds | A pharmacy pill or filter is on, or you hid them. | Clear filters; click Show hidden (N). |
| A medication or strength is missing, or can't be unticked | The catalog comes from the pharmacy; your network set that pairing. | Ask your network (or OnlyScripts, via Support) to add it or change it. |
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