Manage your schedule
Publish the hours patients can book: where the availability manager actually lives, the network operating-hours rule, reduction approvals, and Google Calendar busy time.
Your availability is the only thing patients can book against — this is where you publish it, and where the rules that silently swallow a saved block are explained.
Questions people ask about this page
Where is the availability control? I cannot find it.
At the very bottom of the left menu, under Support, there is a link called My schedule. It opens your own profile on its Scheduling tab, over whatever page you were on. You can also get there from the Set your availability prompt by clicking Manage Availability. It is not a button on the SYNC Visits page itself.
I saved hours and patients still cannot book me.
Five things must all be true: the block is inside your network's operating hours, you are active, you are assigned to that patient's client, you are licensed in their state when the network enforces licensure, and the slot is not already taken by another visit or by Google Calendar busy time.
Why did my reduction turn into a request?
Because your network has not enabled Allow provider availability reductions. Adding hours applies immediately; removing or shortening them goes to an admin. The toast says so: Availability increases were applied now. Reduced hours were submitted for admin approval.
The default 9:00 AM to 5:00 PM will not save. Why?
The editor opens on 9:00 AM–5:00 PM regardless of your network's hours. If your network opens at 11:00 AM, that default is partly outside it and the save is refused with one message per offending date — Mon, Aug 24 must stay within network hours in your timezone: 11:00 AM - 9:00 PM. Read the open-hours lines printed inside the dialog and set the times to fit.
The times look wrong by a few hours.
Two time zones are in play and both are printed for you: Hours shown in your timezone: <yours> and Network timezone: <theirs>. You enter hours in your own zone; the operating-hours rule is checked in the network's.
How do I clear a Google Calendar conflict?
Change or delete the event in Google Calendar. Imported busy time appears here as a managed block you cannot edit; fixing it in the source calendar is the only route.
Do I need availability if I only do chart reviews?
No. Availability controls scheduled video visits only. Async chart reviews are claimed from a queue and ignore your hours entirely. The Set your availability prompt does not know that — dismiss it with Remind Me Later.
Where to find it
Three doors to the same screen:
- Provider — left menu → My schedule, the last item above Guide. Its link has no path of its own: it appends
?user=<your id>&user_tab=scheduling&fromSidebar=1to whatever page you are on, so the address bar might read/sync-visits?user=…&user_tab=scheduling&fromSidebar=1. - Provider — the Set your availability prompt → Manage Availability.
- Provider Network Admin — SYNC Visits → tab Active Providers → the Schedule button on a provider's row. Same editor, someone else's hours.
Your profile opens with the tabs Overview, Credentials, Capabilities, Scheduling. You land on Scheduling. While you are here, the Capabilities tab holds Preferred Protocols — the setting that decides which async visits you can claim at all. Tick them and click Save Preferred Protocols.
What is on this screen
| What you see | What it does |
|---|---|
| Heading Manage availability | The section you are in. |
| This Week (Weekdays) | Selects Monday to Friday of the current week in one click. Toast Selected N weekdays. |
| Next Week (Weekdays) | Same for next week. If the week has no upcoming weekdays left: No upcoming weekdays are available in that week. |
| Copy Previous Week | Repeats last week's pattern. Toast Copied N date(s) from previous week, or No availability found in previous week. |
| Month calendar | Click dates to select them. Multi-select is normal — set one pattern across several days at once. |
| Set Hours for Selected Dates | Opens the hours editor. It is disabled until at least one date is highlighted. It reads Edit Hours for Selected Date instead when you have selected exactly one date that already has hours published — that variant pre-fills the existing blocks. A Clear (n) chip beside it drops your selection. |
| Provider network Operating Hours | Reference card listing every weekday and its window, with Closed where the network is shut. Your hours must sit inside these. |
Hours shown in your timezone: … / Network timezone: … | The two clocks in play. |
| Upcoming Availability | Everything you have published. Empty: No availability set yet. |
How to publish bookable hours
Open your schedule
In the left menu, click My schedule. Your profile opens on the Scheduling tab.
Read the network's hours first
Look at the Provider network Operating Hours card on the right. Anything you set outside those windows will be refused.
Select the dates
Click This Week (Weekdays), or click individual dates in the calendar. Selecting nothing and pressing on gives you Please select at least one date first.
Open the hours editor
Click Set Hours for Selected Dates. The dialog Set Available Hours opens and tells you how many dates it will apply to: Set your available time blocks for N selected date(s). Under that, headed Provider network open hours for the selected date(s):, it prints one line per date — Mon, Aug 24: 11:00 AM - 9:00 PM. When you are editing a date that already has hours and your network has not enabled reductions, an amber line is added: Increasing availability is applied immediately. Reducing or removing availability is submitted for Provider Network Admin approval. It is not shown when you are setting hours for the first time.
Fix the default times
Under Time Blocks the editor starts at 9:00 AM to 5:00 PM. Change both to sit inside the network's window.
Add a second block if you split your day
Click Add Time Block. Blocks may not overlap: Availability blocks cannot overlap.
Save
Click Save Availability. Toast Availability set for N date(s). The dates appear under Upcoming Availability.
Change an existing day
Select that one date and click Edit Hours for Selected Date. The dialog becomes Edit Available Hours and the save button becomes Save Changes. Toast Availability updated.
Publishing hours does not cancel anything already booked. Check Today's Schedule and the weekly calendar on SYNC Visits before you shorten a day, and reschedule real appointments properly rather than deleting the time under them.
Reductions and approvals
Whether a reduction takes effect immediately depends on one network setting, Allow provider availability reductions.
| Setting | Adding hours | Removing or shortening hours |
|---|---|---|
| Enabled | Applies immediately. | Applies immediately. |
| Not enabled | Applies immediately. | Becomes an approval request. Toast: Availability increases were applied now. Reduced hours were submitted for admin approval. |
A Provider Network Admin sees the request on Notifications → the Availability tab, titled <Provider> requested availability change with Review this provider availability change request before it is applied. and a count of any visit conflicts. They click Approve or Reject; either way the item leaves the stream.
Every validation message
| Message | Why | Fix |
|---|---|---|
Please select at least one date first / Please select at least one date | No dates are highlighted. | Click dates, or use a quick-pick button. |
Add at least one time block before saving. | You removed every block. | Click Add Time Block. |
Each availability block must have a start and end time. | A block is half-filled. | Set both ends. |
Availability blocks cannot overlap. | Two blocks on the same day collide. | Change one, or merge them. |
<Day>, <Mon d> must stay within network hours in your timezone: <window>. | On save: a time block sits outside the network's operating hours for that date. You get one message per offending date. | Read the open-hours lines in the dialog and pull the times inside them. |
One or more selected dates fall outside your provider network hours. | On open: the dates you selected have no usable window at all — the editor refuses to open rather than letting you type into a dead form. | Select dates the network is actually open on. |
Availability that has already started cannot be edited or removed. | The block's start time has passed. | Nothing. Edit a future date instead. |
No availability found in previous week | Copy Previous Week had nothing to copy. | Set the week by hand this once. |
What can go wrong
| What you see | Why | Fix |
|---|---|---|
No availability set yet under Upcoming Availability | Nothing is published. | Run the steps above. Until you do, no patient can book you. |
| The Set your availability prompt keeps returning | You have fewer than two days in one of the next three weeks and fewer than three days across all of them. The current week does not count. | Publish two days in one upcoming week, or three across the three. |
| Your slot is bookable but nobody books it | You may not be assigned to the client whose patients you expect. | Ask your Provider Network Admin to check Assigned Providers on that client record. |
| A block disappeared without you deleting it | An imported Google Calendar event marked you busy. | Change the event in Google Calendar. The managed block here cannot be edited. |
| Times are right for you and wrong for the network | You read one of the two time zones and not the other. | Compare Hours shown in your timezone with Network timezone before you save. |
| You cannot open another provider's schedule | Only a Provider Network Admin can, via SYNC Visits → Active Providers → Schedule. | Ask them. |
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